It was the hot item this Christmas season: Hatchimals. Countless kids around the country got their holiday excitement levels to all-time highs as they anticipated opening up that prized present, and then, more importantly, watching that present come to life.

“I was like almost crying in my room,” says Khloe Gast, whose gift from Santa doesn’t work.

Parents helped Santa by standing in lines for hours in hopes of getting their hands on one of the hottest toys this holiday season.

It’s all many kids wanted to unwrap Christmas morning, now some of those kids say their Hatchimals won’t hatch.

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